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Please call 866-899-2805 with questions or for assistance. Our sales representatives are available from 8:30 AM to 5:00 PM EST Monday through Friday.

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Your Chelsea Clock is warranted against defects in material and workmanship for at least two (2) years* from the date of original purchase. Any defects or damage caused by misuse, accident, tampering or negligence of the user is not covered by this warranty. All implied warranties covering merchantability, fitness for particular purpose, or otherwise are limited in duration to two (2) years from the date of original purchase. The repair or replacement of any defect is the exclusive remedy under this warranty. In addition, the warrantor shall not, under any circumstances, be liable or responsible hereunder for consequential, incidental, indirect, or special damages. Please note that some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the foregoing limitation or exclusion may not apply to you. This warranty gives you specific legal rights; you may also have other rights that vary from state to state.

In the event of any such defect, pack the instrument and return it to us via UPS, along with an explanation of the defect. We will repair or replace the instrument at our option and expense. Please take care when packing your item, we recommend that the instrument be double boxed when shipped due to the weight of the item and to ensure proper delivery.

*The Ship’s Bells Clocks and Barometers have a five (5) year warranty.

Product Warranty Registration

Registering your product will allow us to more accurately identify when your item was manufactured. Take a few minutes to fill out our Product Warranty Registration form and you will be eligible to receive useful information about Chelsea Clock products and services as well as special offers via our email newsletter.

Register Your Product Here

Shipping Policy

Our primary carrier is UPS. Your choice of UPS shipping services, available for your shipment address, will be available in the shipping method section of our check out process.

International Shipping

On International shipments, some countries may have custom delays or additional tax, custom or duty charges. It is buyer’s responsibility to pay them upon receipt of merchandise. We are not responsible for any International shipping delays or custom charges that may be assessed. Buyers who have packages returned by customs will be eligible for a refund of product costs only, minus restocking and all shipping fees.