Repair Request

Send in your Clock for a Complimentary Repair Estimate

Every Chelsea Clock is a work of precision craftsmanship — and when it needs care, our master clockmakers are here to restore it with the same precision and pride that have defined us since 1897.

Chelsea Clock Repair Includes
Expert restoration by master clockmakers
Full testing and calibration
Two-Year Warranty on parts and labor

Interested in selling your Chelsea Clock? Click Here

How Repairs Work

1. Submit Your Clock

Complete the brief form below. You’ll receive an email with a printable copy and simple shipping instructions.

2. Send or Drop Off Your Clock

Ship your timepiece or bring it directly to our Chelsea, Massachusetts workshop. Drop-offs are accepted Monday–Friday, 7:00 AM – 3:00 PM.

3. Receive Your Estimate

Once your clock arrives, we’ll carefully inspect it and email you a complimentary estimate within 7–10 business days.

Before You Ship Your Clock

Turnaround Time

Repairs and restorations typically take 24–36 weeks, depending on the complexity of the work.
Older models may take longer.

Vintage Clocks

We cannot accept clocks containing radio-luminescent paint or similar materials. If you suspect yours may contain these substances, please contact us before sending it in.

Packing & Shipping

Please pack your clock securely, include your printed request form, and insure your shipment for its full value. Directions are included in your confirmation email.

First Name *

Last Name *

Email Address *

Day Phone *

Mobile Phone

Street Address *

City *

State *

ZIP Code *

Model/Make

Description of Item

Description of Service Required / Issues with the instrument *

Declared Insurance Value

Promotional Code

How did you hear about us?

Repair ID

Click to upload or drag and drop images here

Supports JPG, PNG, GIF (Max 10MB each)

Sending your request...

What Happens Next?

We Inspect

Upon recievine your clock we will inspect it throughtly and get you an estimate within 7-10 days

You Approve

Upon your approval of the estimate, your clock will enter the cue for repair.

Payment

You pay, we ship back (incl. tracking)

Questions Before Sending Your Clock?

We’re happy to help. Email repair@chelseaclock.com or call 1-800-284-1778 to speak with our service team. You may also send photos of your clock for an initial review.